Ops on Tap
Fractional Commitment.
Full‑time Expertise.
Your utility player for operations — stepping in when teams need hands-on help to build, fix, or scale the systems that keep the business moving.
What is Ops on Tap?
Think of us as your operational Swiss Army knife. We're the team you call when you need expert operational support without the overhead of a full-time hire.
Flexible Support
Part-time expertise, full-time impact. We adapt to your needs and schedule.
Expert Solutions
From financial systems to process design, we bring senior-level expertise to every project.
Measurable Results
We focus on delivering tangible outcomes that drive your business forward.
Core Values
We're an execution-first operations team that gets in the system, does the work, and leaves things better than we found them. Built specifically for bootstrappers, our rates and approach make sense for early-stage teams who need results, not overhead. We deliver ops that work — fixing what's broken, building what's missing, and giving you the clarity to scale.
Strategy means nothing if it's not implemented. We roll up our sleeves.
We do what needs to be done, from GL to HRIS.
We work with the same constraints as our clients — time, budget, and grit.
Good ops are invisible. If something breaks, we fix it.
We help leadership make sense of the mess so they can move forward.
Focus on delivering measurable impact and tangible outcomes.
Real Solutions, Not Just Slide Decks
We offer flexible, hands-on operational support for teams that need to move fast, clean up, or scale with confidence. Whether you're short on people, time, or clarity — we plug in, get to work, and leave you better than we found you.
Financial Operations
Make your numbers reliable. We fix the backend of finance so reports tell the truth, budgets are trackable, and leadership can make real decisions.
What you get:
- •GL and chart of accounts restructuring
- •Budgeting workflows and forecasting templates
- •Financial reporting setup (Excel, NetSuite, custom dashboards)
- •Audit readiness and reconciliation cleanup
ERP & Systems Configuration
You already bought the system — now let's make it work. We specialize in NetSuite and other back-office platforms, turning dusty licenses into daily tools.
What you get:
- •NetSuite saved searches, dashboards, and form customization
- •Workflow optimization and automation
- •ERP module configuration (GL, AP/AR, Fixed Assets, HRIS links)
- •Integrations with payroll, time tracking, and CRM
Ops Infrastructure & Process Design
Create structure where there is none. We build workflows, SOPs, and internal controls that keep teams aligned and output consistent.
What you get:
- •SOP creation and operational handbooks
- •Internal control mapping and accountability systems
- •Process design and documentation
- •Operational audits and bottleneck analysis
Scaling and Strategic Support
Translate big ideas into clean execution. We help leadership connect vision to action through planning, modeling, and decision-ready frameworks.
What you get:
- •OKR and strategic goal alignment
- •Scenario planning and resource modeling
- •Org structure and role design
- •Founder support and decision support infrastructure
Special Projects & Firefighting
Something broken? Mid-rollout chaos? We stabilize the situation, own the problem, and hand off a clean result.
What you get:
- •Emergency process stabilization
- •ERP implementation triage
- •Payroll, vendor, or compliance issues
- •Fast onboarding to pick up where others left off
Bookkeeping
Keep your books clean and current. We ensure your financial records are accurate, up-to-date, and ready for decision-making or tax time.
What you get:
- •Monthly reconciliations and cleanup
- •AP/AR management and optimization
- •Financial statement preparation
- •Cash flow tracking and forecasting
Why Choose Ops on Tap?
| Service Aspect | Traditional CFO Services | Ops on Tap Advantage |
|---|---|---|
| Approach | Heavy advisory, light execution | ✓ 90% execution, 10% insight - we do the work |
| System Implementation | Delegate to third parties | ✓ Direct hands-on configuration |
| Cost Structure | Top-dollar retainers or packages | ✓ Bootstrap-friendly flat monthly fee |
| Client Focus | Mid to large enterprises | ✓ Scrappy founders and small teams |
| Style | Corporate, formal approach | ✓ Raw, practical, down-to-earth |
| Team Integration | External consultant | ✓ Feels like "team member day 1" |
The Ops Closer
Season Stats: 99% Problem-Solving Rate
Victor Malena is a seasoned finance and operations architect who turns complexity into clarity. He helps growing organizations design the operational backbone they need to scale, whether that means overhauling financial systems, streamlining workflows, or aligning teams around a shared direction. With experience spanning SaaS startups, crypto firms, and multinational enterprise organizations, Victor brings a systems-first mindset and hands-on execution to every engagement.
He has architected ERP implementations, built process improvements from the ground up, and developed reporting tools that empower better decision-making. He's also the author of The Operator's Field Guide, a publication focused on practical strategies for operational clarity, financial system design, and quiet leadership. From redesigning accounting operations to driving cross-functional initiatives, Victor focuses on unlocking value by tightening up the fundamentals. He thrives in the moments when structure meets momentum — when the right process solves the right problem and teams start moving in sync.
A Few Proud Moments
The Numbers Whisperer
Transformed financial chaos into clarity by implementing NetSuite's advanced modules. The result? Teams spending less time wrestling with spreadsheets and more time driving business growth.
Team Alignment Magic
Brought focus to a 400-person company through OKR implementation. Watching teams collaborate with renewed purpose and hit goals they once thought impossible continues to demonstrate the power of aligned operations.
Partnership Builder
At InnoVergent/GovSense LLC, we found our groove in nurturing partnerships that actually worked. By focusing on real relationships over metrics, we saw a 20% jump in partnership success.
Data Storyteller
Built Power BI dashboards that turned raw data into actionable insights. A 10% reduction in recruitment times demonstrated the power of making data accessible and meaningful.
What We Bring to the Table
Let's Talk
Ready to bring clarity and structure to your operations? Get in touch today.