Ops on Tap
Fractional Commitment.
Full‑time Expertise.
Your utility player for operations — stepping in when teams need hands-on help to build, fix, or scale the systems that keep the business moving.
Core Values
We're an execution-first operations team that gets in the system, does the work, and leaves things better than we found them. Built specifically for bootstrappers, our rates and approach make sense for early-stage teams who need results, not overhead.
Execution Over Advice
Strategy means nothing if it's not implemented. We roll up our sleeves.
Utility, Not Ego
We do what needs to be done, from GL to HRIS.
Scrappy and Effective
We work with the same constraints as our clients — time, budget, and grit.
Make Systems Work
Good ops are invisible. If something breaks, we fix it.
Clarity is a Service
We help leadership make sense of the mess so they can move forward.
Results Driven
Focus on delivering measurable impact and tangible outcomes.
Real Solutions, Not Just Slide Decks
We offer flexible, hands-on operational support for teams that need to move fast, clean up, or scale with confidence. Whether you're short on people, time, or clarity — we plug in, get to work, and leave you better than we found you.
Execution Support for Investors
When your portfolio companies fall behind.
We help protect and accelerate investments by stepping in when execution lags. From financial cleanups to operational discipline, we provide hands-on support that drives accountability and results — no full-time hire required.
- •Financial reporting cleanup, forecasting tools, and budget variance analysis
- •Strategic modeling and capital planning support in Excel and Google Sheets
- •Bookkeeping oversight, reconciliations, and investor-grade monthly close
- •Custom Excel templates for KPIs, dashboards, and cohort tracking
- •Special project execution and milestone-based operational lift
Embedded Ops for Founders
Build systems that scale with you.
We plug in fast to build the structure and clarity you need to grow. Think of us as your hands-on operating partner when you don't have time to slow down.
- •Bookkeeping setup, AP/AR workflows, and cash flow tracking
- •Excel-based models for cash runway, hiring plans, and budget tracking
- •Budgeting processes, forecasting tools, and investor update packages
- •NetSuite, QBO, and tool integrations (CRM, payroll, HRIS, Stripe)
- •SOPs, org charts, and strategic planning templates in Notion or Excel
Project & Transition Support
When business gets messy — we step in.
From tech transitions to org changes, we bring focus and execution during periods of complexity. Our goal is to leave you clearer, cleaner, and in control.
- •Bookkeeping cleanup, reconciliations, and financial reporting fixes
- •Excel tools for departmental budgets, margin analysis, and ops planning
- •ERP implementation triage and post-go-live configuration
- •Operational audits, internal controls, and compliance documentation
- •Transition support with templates for onboarding, training, and comms
Why Choose Ops on Tap?
We're not your typical consultants. While others talk strategy, we're already in your systems making improvements. Our approach is simple: roll up our sleeves, dig into the details, and deliver practical solutions that work for your business today — not theoretical frameworks for tomorrow.
| Service Aspect | Traditional CFO Services | Ops on Tap Advantage |
|---|---|---|
| Approach | Heavy advisory, light execution | ✓ 90% execution, 10% insight - we do the work |
| System Implementation | Delegate to third parties | ✓ Direct hands-on configuration |
| Cost Structure | Top-dollar retainers or packages | ✓ Bootstrap-friendly flat monthly fee |
| Client Focus | Mid to large enterprises | ✓ Scrappy founders and small teams |
| Style | Corporate, formal approach | ✓ Raw, practical, down-to-earth |
| Team Integration | External consultant | ✓ Feels like "team member day 1" |
The Ops Closer
Season Stats: 99% Problem-Solving Rate
Victor Malena is a seasoned finance and operations architect who turns complexity into clarity. He helps growing organizations design the operational backbone they need to scale, whether that means overhauling financial systems, streamlining workflows, or aligning teams around a shared direction. With experience spanning SaaS startups, crypto firms, and multinational enterprise organizations, Victor brings a systems-first mindset and hands-on execution to every engagement.
He has architected ERP implementations, built process improvements from the ground up, and developed reporting tools that empower better decision-making. He's also the author of The Operator's Field Guide, a publication focused on practical strategies for operational clarity, financial system design, and quiet leadership. From redesigning accounting operations to driving cross-functional initiatives, Victor focuses on unlocking value by tightening up the fundamentals. He thrives in the moments when structure meets momentum — when the right process solves the right problem and teams start moving in sync.
A Few Proud Moments
Named One of NYC's 2025 Fractional COOs to Watch by Digital Reference
Named one of NYC's Fractional COOs to Watch in 2025 by Digital Reference. This recognition highlights a track record of bringing structure, clarity, and execution to growing teams. Selected for a values first approach to operational leadership, the spotlight reflects a commitment to practical outcomes over polished titles. View the complete list here.
Digital Reference is reshaping how professional credibility is earned and shared. Through video first portfolios and verified achievements, they bring authenticity and transparency to an outdated hiring ecosystem. Their lists are earned, not claimed, grounded in real work and real results.
The Numbers Whisperer
Transformed financial chaos into clarity by implementing NetSuite's advanced modules. The result? Teams spending less time wrestling with spreadsheets and more time driving business growth.
Team Alignment Magic
Brought focus to a 400-person company through OKR implementation. Watching teams collaborate with renewed purpose and hit goals they once thought impossible continues to demonstrate the power of aligned operations.
Partnership Builder
At InnoVergent/GovSense LLC, we found our groove in nurturing partnerships that actually worked. By focusing on real relationships over metrics, we saw a 20% jump in partnership success.
Data Storyteller
Built Power BI dashboards that turned raw data into actionable insights. A 10% reduction in recruitment times demonstrated the power of making data accessible and meaningful.
What We Bring to the Table
Let's Talk
Ready to bring clarity and structure to your operations? Get in touch today.